Cancellation & Refunds
Last updated: July 2026 · Published by Artworm Studios
This policy covers orders placed on Hippn (customer app, café QR / web, and related checkout). Payments are processed by our payment partners (including Razorpay).
Cancellations
- Before kitchen starts: You may request cancellation if the order has not yet entered preparation. Contact support or ask café staff as soon as possible.
- After preparation has started: Food and perishable items generally cannot be cancelled. We may still help with partial issues (wrong item, quality) at our discretion.
- We may cancel: If an item is unavailable, the address is unserviceable, payment fails, or we suspect fraud / misuse.
Refunds
- Online payments (UPI / card): Approved refunds are initiated to the original payment method. Bank / UPI timelines typically take 5–7 business days after we process the refund (sometimes longer depending on your bank).
- Failed or duplicate charges: If you were charged but the order was not confirmed, contact us with the payment ID / order details — we will investigate and refund where due.
- Pay at table / COD: No online capture means no online refund; resolve with café staff for dine-in or COD adjustments.
- Partial refunds: May apply for missing items or documented quality issues after review.
How to request
Email adminhead@hippn.com with your order ID, payment reference (if any), and a short description of the issue. Include a phone number if you want a callback.
Related
See also our Shipping & Delivery and Terms of Use.